Client Manager

Job Description
A Manager will:
Meet new clients and set up appropriate service to meet person centered goals. Know every client and be able to provide direct support if needed. Facilitate company meetings. Ensure all staff have the resources and information needed. Train and problem solve difficult situations as they arise. Be a point of contact for families, individuals, agencies and staff. Ensure contract requirements are met including: confidentiality, record keeping, safety procedures, and documentation. 
Expectations
Submit contract requirements to expand services to include a Respite in the Community Contract. Examine current practices to determine how to incorporate the new contract. 
Communicate with owner regularly. Examine goals and service delivery with Office Manager. Promote quality and best practice services with Community Guides. See questions below.


Quality Question Test:
• Am I listening, prioritizing, and advocating for the things my client wants?
• Am I keeping people informed and spending time wisely? 
• Are we treating clients with respect and authority?
• Are clients becoming more independent? Do we have a plan? Are these activities helping clients achieve their goals? 
• Are clients developing and maintaining unpaid friendships? Are the activities going to help them achieve a richer life?


50% of time will be spent directly with clients (40) and staff (12 part-time)
50% communication, paperwork, scheduling, training, and planning

Compensation and Benefits
$35,000.00 annually full-time Compensation may be raised after 6 months after successful integration of Respite in the Community. 


To apply submit a resume and letter of interest to Krista Milhofer at kmilhofer@gmail.com by 7/7/19.

1910 4th Ave E, Olympia, WA 98506-4632, United States

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